Privacy statement Policy

Your information is important to WELLNEST DIAGNOSTIC CENTER, its subsidiaries, affiliates and related parties. We believe in the responsible use of information we collect about individuals.

We handle your Personal Data in accordance with Republic Act No. 10173, known as the “Data Privacy Act of 2012” (DPA) and its Implementing Rules and Regulations issued by the National Privacy Commission (NPC).

Wellnest Diagnostic Center recognizes the importance of your rights as a Data Subject under the DPA:

• Right to be informed
• Right to object
• Right to access
• Right to correct
• Right to rectification, erasure or blocking
• Right to damages
• Right to data portability

This privacy statement provides information on how we collect, use, manage and secure your personal information necessary to serve you better. Any information you provide to us indicates your express consent to the content of our Privacy Policy.

WHAT KIND OF INFORMATION IS COLLECTED?

Wellnest Diagnostic Center collects and holds information relating to patients’ requests. This information includes name, address and other details describing the patient. The personal information may include, but is not limited to the following data:
 

     Name:

     Address:

     Contact number:
    E-mail address:

     Age:

     Date of birth:

     Gender:

     Medical Information:

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA 
 

HOW WELLNEST DIAGNOSTIC CENTER USES PERSONAL INFORMATION (USE OF DATA)
Wellnest Diagnostic Center uses the information contained in the database primarily for managing and administering the medical diagnostic tests requested by patients directly or via their employers to complete their requirements. In addition, Wellnest Diagnostic Center utilizes the information held on the database for the secondary purpose of performing statistical analysis, executing marketing campaigns, demand and supply strategic planning and product development. Explained further in clause below. 
 

No persons other than Wellnest Diagnostic Center, or employees, agents and contractors of those persons, are authorized to access patient information held in the program database. All persons who can access the information are required to maintain its confidentiality and comply with privacy laws.
 

HOW IS IT COLLECTED?
This happens whenever a patient registers in any of our branches and requests for any of our services by completing registration, testing and consent forms. In addition, on each occasion when a patient is tested, details of that transaction are recorded and kept in the program database including medical diagnostic testing results information related to the patient.
 

it is also provided to us voluntarily by you directly or via a third party) who has been duly authorized by you to disclose your personal data to us (your “authorized representative”, companies, and 3rd party health care providers, etc.) after  you (or your authorized representative) have been notified of the purposes for which the data is collected, and you or your authorized representative have provided written consent to the collection and usage of your personal and medical data for those purposes, or collection and use of personal data without consent is permitted or required by laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorized by law). 

1. We may collect and use your personal data and medical information for any or all of the following purposes: 

  (a) Primary Purpose:

a. Managing and administering the medical diagnostic tests requested by the  Data Subject 

b. Performing obligations in the course of or in connection with our provision of  the goods and/or services requested by you;

c. Transmitting to any unaffiliated third parties including our third party service  providers and agents, and relevant governmental and/or regulatory authorities, whether in the Philippines or abroad, for the aforementioned purposes; whilst complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;                                                             

d. Verifying your identity

(b) Secondary Purpose: performing statistical analysis, executing marketing campaigns, demand and supply strategic planning and product development.

a. Responding to, handling, and processing queries, requests,applications,complaints, and feedback from you; 

b. Managing your relationship with us; 

c. Processing payment or credit transactions; 

d. Sending you marketing information about our goods or services including  notifying you of our marketing events, initiatives and promotions, membership and rewards schemes and other promotions; 

e. Any other purposes for which you have provided the information; 

f. Any other incidental business purposes related to or in connection with the above

Whilst complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority; 
 

2. We may disclose your personal data: 
 

(a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or 

(b) To third party diagnostic testing facilities, service providers, agents and other organizations we have engaged to perform any of the functions listed in clause 1 above for us. 

3. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you). 

WITHDRAWING YOUR CONSENT 

4. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.

5. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.

6. Whilst we respect your decision to refuse signing this agreement. Please note that we may not be in a position to continue providing our services  to you. Since the information collected is critical to the service and goods we provide.  

7. Withdrawing of your consent, please note that we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 4 above. 

8. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

DATA QUALITY AND SECURITY

Wellnest Diagnostic Center is committed to taking all reasonable steps to make sure the information acquired using manual forms, and digital information held on its databases, are accurate and secure. 

ACCESS AND UPDATING CUSTOMER INFORMATION

If you wish to review or update patient information about you held by Wellnest Diagnostic Center you may approach any of our staff anytime within business hours or you may send an e-mail request to wellnestdc@gmail.com

Every patient has the right not to receive direct marketing communications that are not included with any statement. If you wish to exercise this right, please contact us immediately and  to do action for your preferences.

IF YOU REACH THIS SITE VIA AN AD FROM WELLNEST DIAGNOSTIC CENTER

If you come to a Wellnest Diagnostic Center website via advertisement, the ad may have been served to you based on your interests or selected for you based on your browsing activities

LINKS TO OTHER WEBSITES

Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you’re visiting.

CHANGES TO OUR DATA PRIVACY STATEMENT
We may modify or amend this Data Privacy Statement from time to time to keep up with any changes in relevant laws and regulations applicable to us or how we collect, use, protect, store, share or dispose of your personal information.  Any relevant updates will be posted on the Wellnest Diagnostic Center website.